Store Policy

Customer Care

When you purchase products from us, we require your details in order to deliver your ThisHerb products to you and keep a record of your purchaser information for internal use only. This may also be used to offer you any updates on product information or special offers.

If you elect to become a ThisHerb Loyalty Member, we keep a record of your membership and purchase history. ThisHerb keeps a record of your membership details, purchase history and Loyalty Rewards for internal use only. This also includes future special offers or discounts as well as any updates on product information.

If we do send you any communications, you can, of course, unsubscribe avoiding any further contact.

Privacy & Safety

You are free to explore the ThisHerb website. We do not collect personal information on you, but we may use cookies to track pages you found relevant. See below.

We do however collect personal information such as your name, address, date of birth, gender, location, contact details, and information on your purchase history. See below.

There are a few different ways we collect this information and it is important to tell you that any information we hold is voluntarily and would be solely provided by you.

When you email us, we collect your name and email details.


No information provided by you is shared with any third parties. We hold such information for internal purposes only and in order to give an easier way to purchase additional ThisHerb product should you wish.


The ThisHerb website may use cookies to:

  • Provide site performance identifiers: these give us information about how our website is used. If you access ThisHerb services from a smart mobile device, this may include your device ID, device and software characteristics and geolocation data.

  • Analytics cookies: we use these to gather statistics about our site. For example, they help us monitor how many users are on the site, and what sections are most popular.

  • Where we use Special Offers, we record your details in order to fulfil the offer.

It's important to know you can clear cookies or digital identifiers from your device and also disable future use of them by changing the security settings on your web browser.

Should you have any queries please email us at


Payment Methods

- Credit / Debit Cards

- Afterpay

- Offline Payments